service design – Zaana Jaclyn

Mindset is the secret sauce in human centred design

I had the amazing privilege to represent Huddle with Simon Lawry and speak at UX Australia in August (and again at the redux in October) on the topic of the role of mindset in human centred design. You can grab the audio and see sketch notes and photos from our talk directly here: http://uxaustralia.com.au/uxaustralia-2014/mindset-user-centred-design But what isContinue reading “Mindset is the secret sauce in human centred design”

From dinner to dining: the evolving role of the designer

I was privileged to speak this week at LeanUXNYC 2014 – amazing conference filled with super smart, fun people sharing awesome stories. Here I share with you my contribution to the conference: slides, social media and script a framework of the evolving role of the designer based on some of my PhD research findings. It wasContinue reading “From dinner to dining: the evolving role of the designer”